Frequently Asked Questions

Here are answers to some common questions about shopping with Matty Boy. If you need help with something not covered below, please contact our customer service team.

How do I place an order?

Choose the product you want, select the available size or option, add it to your cart, and continue to checkout. Enter your shipping and payment information carefully before confirming your order.

How will I know my order was received?

After a successful order, you should receive an order confirmation using the email address or contact information entered during checkout. Please check your spam or junk folder if you cannot find it.

Can I change my order after placing it?

Contact us as soon as possible if you need to change a size, item, or shipping detail. We will try to help, but changes cannot be guaranteed once an order has entered processing or shipping.

Can I cancel my order?

Cancellation may be possible if your order has not yet been processed or shipped. Contact Matty Boy as quickly as possible with your order number.

How long does shipping take?

Delivery times depend on your destination, shipping service, and other factors. The estimated delivery information shown during checkout or provided with your order should be used as a guide. Carrier or customs delays can occasionally affect delivery.

Do you offer international shipping?

Shipping availability depends on the destinations currently supported by the Matty Boy store. Enter your delivery address during checkout to see the shipping options available for your location.

Will I receive tracking information?

When tracking is available for your shipment, the tracking details will be provided after the order has been dispatched. Tracking updates may take some time to appear after a label is created.

Can I return my order?

Eligible products may be returned according to our Returns & Exchanges policy. Items generally need to be unworn, unused, unwashed, and in their original condition.

Can I exchange an item for another size?

If the requested size is available and your item meets our exchange requirements, an exchange may be possible. Contact us before sending anything back so we can provide the correct instructions.

What if I receive the wrong or damaged item?

Contact Matty Boy as soon as reasonably possible. Include your order number and clear photos showing the product and the issue so our team can review your request.

When will I receive my refund?

Once an eligible return has been received and approved, the refund will generally be sent to the original payment method. Your bank or payment provider may need additional time to post the funds.

Are colors exactly the same as the website photos?

We try to present products accurately, but colors can appear slightly different because of lighting, photography, and individual screen settings.

How can I contact Matty Boy?

Use the customer service contact details provided on the Matty Boy website. When asking about an existing purchase, include your order number so your request can be reviewed more quickly.