Returns & Exchanges

At Matty Boy, we want customers to be satisfied with their orders. If something is not right with your purchase, please review the information below before requesting a return or exchange.

Return Eligibility

Items may be eligible for return when they are unused, unworn, unwashed, and returned in their original condition. Original tags and packaging should remain attached or included where applicable.

Items showing signs of wear, washing, alteration, damage caused after delivery, or other use may not qualify for a return.

Requesting a Return

Before sending anything back, please contact Matty Boy through the contact information listed on our website. Include your order number, the item you would like to return, and the reason for your request.

Please do not send a return without first receiving return instructions.

Exchanges

Need another size or eligible replacement? Contact us with your order details. Exchanges are subject to product and size availability at the time the request is processed.

If your preferred replacement is unavailable, we may offer another available option or a refund where applicable.

Incorrect or Damaged Items

If you receive an incorrect item or your product arrives damaged, contact us as soon as reasonably possible after delivery. Please provide your order number along with clear photos showing the item and the issue.

We will review the information and provide the appropriate next steps.

Refunds

Once an eligible return is received and inspected, we will notify you of the outcome. Approved refunds will generally be issued to the original payment method.

Banks and payment providers may require additional processing time before the refunded amount appears in your account.

Return Shipping

Return-shipping responsibility and costs may depend on the reason for the return. If an item was incorrectly supplied or arrives with a verified issue, we will provide instructions after reviewing the request.

Original shipping charges may be non-refundable except where required by applicable law or where otherwise stated by Matty Boy.

Final Sale Items

Products clearly marked Final Sale may not be eligible for return or exchange, except where mandatory consumer-protection laws provide otherwise.

Order Cancellations

If you need to cancel an order, contact us as quickly as possible. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Contact Matty Boy

For questions about a return, exchange, damaged item, or refund, contact Matty Boy using the customer-service information available on our website. Please include your order number so we can review your request more efficiently.

This policy does not limit any consumer rights that cannot be excluded under applicable law.